Terms and Conditions

Removal Company Lambeth Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Lambeth provides removal, relocation, packing, storage preparation and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business requesting and paying for the services.

Company means Removal Company Lambeth, the provider of the services.

Services means any removal, transport, loading, unloading, packing, unpacking, and any other related services agreed between the Client and the Company.

Premises means any property or location from which items are collected, moved, delivered, or at which the services are otherwise provided.

Goods means all items, belongings, furniture, boxes, and other property that are the subject of the services.

2. Scope of Services

The Company provides domestic and commercial removal and related services within its operating area, which includes Lambeth and surrounding locations. The specific services, locations and timing will be confirmed in the booking confirmation issued by the Company.

Any quotations are based on the information supplied by the Client. The Company reserves the right to adjust pricing or refuse to carry out work where information is inaccurate, incomplete or materially different from what was originally stated.

3. Booking Process

3.1 Booking Requests

The Client may request a quotation and make a booking by contacting the Company and providing accurate details of the required services, including collection and delivery addresses, access details, inventory of items and any special requirements.

Information required may include, but is not limited to, property type, number of rooms, presence of lifts, parking restrictions, and whether any dismantling or reassembly is required.

3.2 Quotations

All quotations are based on the details provided by the Client and are normally given as either a fixed price or an hourly rate. Quotations are valid for a limited period as specified by the Company and are subject to availability of vehicles and staff at the time of booking confirmation.

The Company reserves the right to revise or withdraw a quotation if the Client’s requirements change, if the information provided was inaccurate, or if circumstances arise beyond the Company’s control.

3.3 Confirmation of Booking

A booking is only confirmed once the Client has accepted the quotation and the Company has acknowledged acceptance of the booking. The Company may require a deposit or full prepayment to secure the booking. If the Client does not provide any requested payment within the specified timeframe, the Company may release the reserved date and time.

3.4 Changes to Bookings

The Client must inform the Company as soon as possible of any changes to the booking, including changes to dates, addresses, access, or inventory. The Company will use reasonable efforts to accommodate changes but does not guarantee availability. Changes may result in revised pricing.

4. Client Responsibilities

The Client is responsible for:

Ensuring that all information provided to the Company is accurate and complete.

Arranging suitable parking and access at all Premises to allow the Company’s vehicles to park legally and safely.

Obtaining any required permits, permissions, or authorisations for loading, unloading or parking.

Ensuring that the Goods are packed properly where the Company is not providing packing services, and that fragile items are appropriately protected.

Removing from the Goods any valuables or items specifically excluded from the services, such as important documents, jewellery, cash or hazardous materials.

Being present or appointing an authorised representative at the Premises during collection and delivery to supervise, provide instructions, and sign relevant documents.

5. Payments and Charges

5.1 Pricing Structure

The price for the services will be as set out in the confirmed quotation. Prices may be on a fixed price basis or an hourly rate, with a minimum charge that will be stated at the time of booking.

5.2 Deposits and Prepayments

The Company may require a deposit or full prepayment to secure a booking. Deposits are generally non-refundable except where the Company cancels the services without good cause and without offering a suitable alternative.

5.3 Balance Payments

Unless otherwise agreed in writing, any outstanding balance is payable on completion of the services on the day of the move. The Company may refuse to unload Goods or may withhold delivery until payment is received in full.

5.4 Overtime and Additional Charges

Additional charges may apply where:

The move takes longer than anticipated due to circumstances not disclosed at the time of quotation.

There are delays caused by the Client, third parties, or access issues such as waiting for keys or lack of parking.

Extra services are requested on the day, including packing, dismantling, reassembly, or additional trips.

Large or exceptionally heavy items are to be moved and this was not specified in advance.

These extra costs will be charged in accordance with the Company’s current rates.

5.5 VAT and Taxes

All prices are subject to applicable taxes, including VAT where chargeable, at the prevailing rate at the time of invoicing.

6. Cancellations and Postponements

6.1 Cancellation by the Client

If the Client wishes to cancel a confirmed booking, the Client must notify the Company as early as possible. The following cancellation charges may apply, unless otherwise stated in writing:

Cancellation more than 7 days before the service date: Deposit may be retained in whole or in part to cover administration and allocation costs.

Cancellation between 2 and 7 days before the service date: Up to 50 percent of the total quoted price may be charged.

Cancellation less than 48 hours before the service date: Up to 100 percent of the total quoted price may be charged.

The exact cancellation terms may vary for large or complex moves and will be communicated with the quotation where applicable.

6.2 Postponement by the Client

Where the Client requests to postpone a move, the Company will make reasonable efforts to reschedule, subject to availability. A postponement within the same timescales as above may incur similar charges if the original date cannot be reallocated to another booking.

6.3 Cancellation by the Company

The Company reserves the right to cancel a booking in the event of circumstances beyond its control, including but not limited to adverse weather, vehicle breakdown, staff illness, safety concerns, or failure by the Client to comply with these Terms and Conditions. In such cases, the Company will, where possible, offer an alternative date or a refund of any amounts paid for services not yet rendered.

7. Access, Parking and Delays

The Client must ensure adequate access for vehicles and staff at all Premises. If the Company is unable to park close enough to the Premises or if there are unexpected access restrictions such as narrow stairways, no lift where one was expected, or long carrying distances, additional charges may apply and the Company may reasonably adjust what can be carried out within the booked time.

The Company is not liable for delays caused by traffic, road closures, accidents, or other factors beyond its control. If delays occur, the Company will make reasonable efforts to complete the services as soon as practical, but additional time may be chargeable where services are priced on an hourly basis.

8. Goods Not Accepted for Removal

The Company does not accept responsibility for and may refuse to move, store or handle:

Hazardous, flammable, explosive or illegal items.

Perishable goods or items requiring temperature-controlled conditions.

Cash, jewellery, precious metals, securities, and other high-value items.

Animals, plants or living organisms.

Any item which in the reasonable opinion of the Company may pose a risk to staff, vehicles, premises or other goods.

If such items are included without the Company’s knowledge, the Company will have no liability for any loss, damage or consequences arising from them, and the Client will be responsible for any related costs or claims.

9. Liability and Insurance

9.1 Standard Liability

The Company will exercise reasonable care and skill when providing the services. The Company’s liability for loss of or damage to Goods is limited to a reasonable amount, having regard to the circumstances and the value of the Goods, and subject to any specific limits communicated to the Client.

9.2 Exclusions of Liability

The Company will not be liable for:

Loss or damage arising from faulty or substandard packing not carried out by the Company.

Damage to Goods where they are already fragile, defective, or where their condition is not suitable for transport.

Loss of or damage to Goods that the Company has specifically excluded from removal or that have been transported contrary to its instructions.

Indirect or consequential loss, such as loss of profit, loss of opportunity, or emotional distress.

Any loss or damage where caused or contributed to by the Client’s own actions or omissions.

9.3 Limits and Notification of Claims

The Client must inspect Goods and Premises as soon as reasonably possible after completion of the services. Any visible loss or damage should be reported to the Company on the day of the move, or in any event within a reasonable period. Failure to notify promptly may affect the Company’s ability to investigate and may limit any compensation that might otherwise be payable.

9.4 Liability for Premises

The Company will take reasonable care to avoid damage to Premises during the course of the services. However, the Company is not liable for:

Normal wear and tear from moving items through tight spaces.

Damage to internal or external fixtures, fittings or decorations where access is restricted or where the Client has not taken reasonable steps to protect such areas.

10. Waste and Environmental Regulations

The Company operates in accordance with relevant waste and environmental regulations. Where the services include removal and disposal of unwanted items, the following terms apply:

Any waste collection or disposal service will be carried out in line with applicable legislation and duty of care requirements.

The Client must not ask the Company to dispose of prohibited or hazardous items, including chemicals, oils, asbestos, gas cylinders, clinical waste or any other regulated materials.

Where the Company provides waste removal, the Company may charge based on the type and volume of waste, and may refuse to take items that are contrary to regulations or that pose a risk to staff, the public or the environment.

The Client remains responsible for any penalties or costs arising from the inclusion of prohibited items in Goods presented for disposal.

11. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the services, the Client should notify the Company as soon as possible, providing details of the issue. The Company will investigate and seek to resolve complaints promptly and fairly.

Where a dispute arises that cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before resorting to formal legal proceedings.

12. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. Such events may include extreme weather, natural disasters, acts of terrorism, war, strikes, vehicle breakdowns, pandemics, new legal restrictions or similar circumstances. In such cases, the Company will aim to resume services as soon as practicable or, where appropriate, rearrange the booking.

13. Privacy and Data Protection

The Company will handle personal data supplied by the Client in accordance with applicable data protection legislation. Personal information is collected only for the purpose of providing and managing the services, processing payments, and for related administrative purposes. The Company will not sell or unlawfully disclose personal information to third parties.

14. Variation of Terms

The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law or by a regulatory authority.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the services.

By confirming a booking with Removal Company Lambeth, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.