Removal Company Lambeth Terms and Conditions
These Terms and Conditions set out the basis on which our removal company in Lambeth provides moving, transport, packing, unloading and related services to domestic and commercial customers. By making a booking, the customer agrees that these terms apply to the service requested, unless we confirm any variation in writing. Please read this document carefully before confirming your order, as it explains how bookings are made, how payment works, when cancellations may apply, how liability is handled, and what rules govern waste and disposal.
For the purposes of these Terms and Conditions, “we”, “us” and “our” refer to the removals business providing the service, and “you” or “the customer” refers to the person or company placing the booking. These terms are intended to create a fair and clear arrangement for both parties. They do not affect any rights you may have under UK consumer law, which will continue to apply where relevant. If any part of these terms is found to be unlawful or unenforceable, the remaining clauses will continue in force.
A booking with our moving company is only accepted once we have confirmed the service in writing or by email, text message, invoice, or another agreed format. Any estimate given before acceptance is not a guarantee of availability or final price unless expressly stated. We may ask for further details about access, property type, item size, parking, stairs, lift availability, packing requirements, or special handling needs before confirming the booking. If the information you provide is incomplete or inaccurate, the service may be delayed, adjusted, or re-priced.
1. Booking Process
To arrange a booking, you must provide accurate details about the removal job, including the pickup and delivery locations, the date and preferred times, the volume and nature of the items, and any items requiring special care. Where possible, we may provide a quotation based on photographs, a video survey, a telephone assessment, or a site visit. Any quotation is based on the information available at the time. If the actual conditions differ from the information supplied, we reserve the right to revise the price or service plan accordingly.
Once the booking is accepted, you are responsible for ensuring that someone authorised is available at both the collection and delivery points, unless otherwise agreed. It is your responsibility to secure parking arrangements, access permissions, permits, or building approvals where needed. If our crew arrives and cannot begin or complete the service because access is restricted, the property is unavailable, or instructions are not clear, waiting charges, abortive journey fees, or rescheduling costs may apply. Any change to the agreed date, service scope, or address must be requested as soon as possible and may be subject to availability.
We may refuse or cancel a booking where the requested service involves items that are unsafe, illegal, excessively hazardous, or unsuitable for transport, or where the work would place staff, property, or vehicles at unreasonable risk. Examples include but are not limited to prohibited waste, dangerous chemicals, uncontained liquids, pressurised containers, and items that require specialist licensing or equipment beyond the agreed service. If we identify such items on the day, we may decline to move them and may charge for time already incurred.
2. Pricing and Payments
Prices may be fixed, hourly, mileage-based, or quoted as a combination, depending on the nature of the job. Unless stated otherwise, all prices are exclusive of VAT where VAT is applicable. Quotes may include labour, transport, and standard equipment, but may exclude packing materials, dismantling, reassembly, stair carries, long carries, congestion or parking charges, storage, disposal, and other additional services. Any extra charges will be explained where reasonably possible before they are applied.
Payment terms will be confirmed at booking or on the invoice. We may require a deposit to secure the date, with the balance due on or before completion of the service. In some cases, payment may be required in full in advance. We accept payment by methods we specify from time to time, and any bank charges, failed payment fees, or administrative costs arising from refused or reversed payments may be passed on to you where permitted by law. We reserve the right to withhold or suspend the service if payment is overdue, if a deposit has not been received, or if the credit terms agreed are exceeded.
Where a job runs beyond the estimated time because of factors outside our control, such as delays in access, extra items, poor packing, or waiting for keys, we may charge for additional labour time at the applicable rate. Where a fixed-price quotation is given, it applies only to the agreed scope and assumptions. Any extra work requested by you, or required due to incomplete or incorrect information, will be treated as a variation and charged accordingly.
3. Cancellations, Rescheduling and Delays
You may cancel or reschedule a booking by notifying us as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already committed vehicles, staff, materials, or third-party resources. If you cancel shortly before the scheduled date, a portion of the fee or the full booking amount may be retained to cover lost time and administrative costs, subject to applicable consumer law and any written agreement made at the time of booking.
If you wish to reschedule, we will try to accommodate the new date, but availability cannot be guaranteed. Rebooking may be treated as a cancellation of the original appointment and a new booking may be required. Where a delay is caused by circumstances beyond our control, including traffic disruption, road closures, severe weather, vehicle breakdown, accidents, strikes, or acts of public authority, we will take reasonable steps to continue the service but shall not be liable for resulting delays, provided we act with reasonable care and skill.
If we need to cancel or change a booking due to operational reasons, staff illness, safety concerns, or events outside our control, we will aim to notify you as soon as practicable and offer an alternative date or other reasonable solution where possible. Our liability for cancellation will be limited to refunding any prepaid amounts for services not provided, unless a greater remedy is required by law. We shall not be responsible for indirect losses caused by a cancellation or delay, such as missed deadlines, temporary accommodation costs, or loss of earnings, unless caused by our negligence and recoverable under law.
4. Liability and Care of Goods
We will carry out the service with reasonable care and skill. Our team will take appropriate steps to protect items being moved, but liability for damage may be limited where items are fragile, improperly packed, structurally weak, already damaged, or unsuitable for removal without specialist treatment. Unless we have packed the item ourselves or specifically agreed in writing to handle it as a fragile item, we do not accept responsibility for damage caused by pre-existing defects or inadequate packaging supplied by you.
You should notify us in advance of any high-value, antique, sentimental, fragile, or unusually heavy items. Where possible, such items should be listed separately so we can assess whether additional protection, specialist handling, or exclusion from the standard service is required. We do not accept responsibility for damage to contents left inside furniture unless we have agreed to move them and have been told about them in advance. It is your duty to ensure drawers, cupboards, boxes, and appliances are secure and suitable for transport.
Our total liability for loss or damage arising from the service, whether in contract, tort, breach of statutory duty, or otherwise, will be limited to the lower of the repair or replacement value of the affected item and any amount recoverable under any insurance arranged for the job, except where liability cannot lawfully be limited. We shall not be liable for loss caused by events outside our reasonable control, for business interruption, for loss of data not backed up, or for any indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
5. Customer Responsibilities
You must ensure that the premises, items, and information provided are accurate and ready for the agreed service. This includes declaring access issues, fragile structures, hidden hazards, pest infestations, live wires, contaminated items, or any circumstances that may affect health, safety, or efficient completion of the work. You are responsible for obtaining permission from landlords, managing agents, building managers, neighbours, or local authorities where required for parking, access, lifts, loading bays, or communal areas.
You must also ensure that any items you ask us to move are legally owned by you or that you have authority to arrange the service. We are entitled to rely on your instructions and will not be responsible for disputes about ownership, title, or possession unless we have been expressly informed of them before the move. If you ask us to dispose of or take away items for disposal, you must identify any item containing batteries, oils, chemicals, medical waste, electrical components, or other regulated materials.
We may refuse to handle any item that is unsafe, illegal, or likely to breach environmental or transport regulations. We may also suspend the service if staff are subjected to abuse, threats, unsafe working conditions, or unreasonable conduct. In such cases, you may still be charged for work already completed, time spent on site, or costs incurred in attending the job. Customers are expected to cooperate with reasonable instructions from the moving team to ensure safe handling and efficient completion.
6. Waste, Recycling and Environmental Regulations
Where our service includes disposal, clearance, or removal of unwanted items, the customer confirms that all waste has been accurately described and that no prohibited or hazardous materials have been concealed among general waste. We will handle waste in accordance with applicable UK environmental legislation, including duty-of-care requirements, waste carrier obligations, and rules relating to the lawful transport and transfer of controlled waste. Items may be sorted for reuse, recycling, recovery, or disposal depending on condition and legal requirements.
You must not place in our vehicles any waste that is classified as hazardous, clinical, infectious, toxic, explosive, or otherwise regulated unless we have expressly agreed and confirmed the appropriate arrangements in writing. This includes, without limitation, asbestos, solvents, paint thinners, gas bottles, fuel, oils, batteries, sharps, and chemicals. If such material is discovered after loading or at any point during the job, we may remove it from the load, refuse transport, report the issue where legally necessary, or terminate the service. Any resulting costs, fines, or disposal charges caused by incorrect disclosure may be passed to you where lawful.
For all waste-related work, ownership of items may pass to us only where this is lawful and clearly intended by the service arrangement. If you request a clearance service, you must confirm which items are to be retained, recycled, donated, or disposed of. We do not guarantee that items marked for disposal will be recycled, as the final route depends on condition, practicality, and regulatory requirements. Any documentation we provide in relation to waste transfer, where applicable, should be kept for your records.
7. Insurance and Claims
We may hold public liability, goods-in-transit, or other business insurance, but the existence of insurance does not create broader obligations than those set out in these Terms and Conditions. If you wish to make a claim for loss or damage, you must notify us promptly and provide reasonable evidence, including photographs, item descriptions, purchase information where available, and details of the circumstances in which the loss occurred. Failure to report issues in a timely way may affect our ability to investigate and may reduce or exclude any remedy.
Any claim must be limited to the item directly affected and not extend to unrelated goods, business losses, or replacement hire costs unless required by law or expressly agreed in writing. We may elect to repair, replace, or offer a fair financial settlement, taking into account age, condition, and depreciation. We shall not be liable for loss or damage that could not reasonably have been avoided through the exercise of due care and skill, including damage caused by items being moved in a condition that was already unstable or defective.
Nothing in these terms is intended to limit your statutory rights as a consumer where the service is provided to a private individual acting outside their trade, business, craft, or profession. Where you are acting in the course of business, additional commercial protections may apply, but liability remains subject to the exclusions and limits set out above to the fullest extent permitted by law.
8. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where mandatory legal rules require a different forum. If you are a consumer, you may benefit from statutory protections that cannot be waived by contract.
We may update these terms from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will normally apply to your service unless a newer version has been agreed in writing. No failure or delay by us in exercising a right under these terms shall be treated as a waiver of that right. Any variation must be confirmed in writing by an authorised representative of our business.
If any clause is found invalid or unenforceable, that clause will be severed only to the extent necessary, and the remainder of the terms will continue to apply. These terms form the entire agreement between the parties in relation to the service, except for any additional written conditions expressly accepted by both sides. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for our removal services in Lambeth and related moving arrangements.